Products

Find help with purchasing KIWI design products and solutions to common issues, including setup, troubleshooting, technical support, returns, and more.

Products

Find help with purchasing KIWI design products and solutions to common issues, including setup, troubleshooting, technical support, returns, and more.

H4 Boost Halo Battery Strap

After wearing it for a long time, I feel like it's pressing on my head, pinching my face, or sliding off easily. How can I improve the comfort?

  1. Adjust the head strap angle: Try adjusting the strap angle up or down to find a better balance between front and rear comfort.
  2. Tighten the head strap: Use the rear knob or pull the adjustment strap to ensure a secure and snug fit.
  3. Add cushioning pads: For enhanced comfort, consider adding extra cushioning pads.

How do I fix the head strap knob if it's not working?

  1. Check the knob for obstructions: Make sure there are no foreign objects (like hair or dust) blocking the knob. Clean the knob shaft with a cotton swab lightly dipped in alcohol.
  2. Perform a reset: Turn the knob to its maximum position and hold for 5 seconds. Then, rotate it back and forth three times to reset it.
  3. Contact customer service: If the problem persists, please reach out to KIWI Design customer service for further assistance.

What to do if the rear pad falls off:

  1. Check for loose or detached buckles: The rear pad is usually attached with buckles or adhesives. If the buckle is loose or damaged, try to re-secure it. Make sure all parts are properly aligned.
  2. Check for component damage or design defects: If the rear pad continues to fall off due to damaged components, contact KIWI Design customer service for assistance.

What should I do if the head strap cannot be charged?

If you encounter charging issues, follow these steps to troubleshoot:

  1. Check the power: Ensure the head strap has power.
  2. Check the connection:
  • Make sure the head strap is fully plugged into the host interface (you should hear a "click").
  • Inspect the metal contacts for oxidation or stains.
  • Test charging with another C-port device. If it works, check that the head strap is securely connected to the host interface. If it doesn't work, please contact customer service for assistance.

What to do if the head strap battery drains quickly:

Battery life can be affected by usage conditions and high-power applications. To extend battery life, avoid prolonged use of high-power features. If the battery drains significantly faster than expected, please contact customer support.

What if I encounter other problems?

For any other issues, please reach out to KIWI design customer service for further assistance.

G4 Pro Performance Controller Grips

Installation Guide

  1. Unbox the package and carefully inspect all components to ensure nothing is missing or defective.
  2. Remove the original battery lid and AA batteries from your controllers.
  3. Attach the Controller Compartments to your controllers until you hear a distinct "click."
  4. Insert your controllers into the grips. The original wrist strap can be threaded through the reserved hole at the bottom.
  5. Tighten the frill on the edge of your controller panel for a secure fit.
  6. Attach the pull tab to the bottom part of the battery compartment, then insert the AA batteries with the correct polarity. Close the battery door securely.
  7. Thread your hands through the Knuckle Strap and adjust it for a comfortable fit.
  8. Dampen a soft, lint-free cloth with a small amount of water and use it to wipe the Controller Grips to remove dirt. Avoid using solvents such as alcohol or detergent.

Problem with Blocking the Signal

If you experience signal issues, it may be due to the signal hole misalignment. Follow these steps:

  • Disassemble the product and reassemble it to ensure proper alignment of the signal hole.
  • If the issue persists, please contact customer service for further assistance.

G4 Pro Performance Controller Grips

Installation Guide

  1. Unbox the package and carefully inspect all components to ensure nothing is missing or defective.
  2. Remove the original battery lid and AA batteries from your controllers.
  3. Attach the Controller Compartments to your controllers until you hear a distinct "click."
  4. Insert your controllers into the grips. The original wrist strap can be threaded through the reserved hole at the bottom.
  5. Tighten the frill on the edge of your controller panel for a secure fit.
  6. Attach the pull tab to the bottom part of the battery compartment, then insert the AA batteries with the correct polarity. Close the battery door securely.
  7. Thread your hands through the Knuckle Strap and adjust it for a comfortable fit.
  8. Dampen a soft, lint-free cloth with a small amount of water and use it to wipe the Controller Grips to remove dirt. Avoid using solvents such as alcohol or detergent.

Problem with Blocking the Signal

If you experience signal issues, it may be due to the signal hole misalignment. Follow these steps:

  • Disassemble the product and reassemble it to ensure proper alignment of the signal hole.
  • If the issue persists, please contact customer service for further assistance.

K4 Boost Battery Strap

After wearing it for a long time, I feel like it's pressing on my head, pinching my face, or sliding off easily. How can I improve the comfort?

  1. Adjust the head strap angle: Try adjusting the strap angle up or down to find a better balance between front and rear comfort.
  2. Tighten the head strap: Use the rear knob or pull the adjustment strap to ensure a secure and snug fit.
  3. Add cushioning pads: For enhanced comfort, consider adding extra cushioning pads.

What should I do if the head strap cannot be charged?

If you're experiencing charging issues, follow these steps to troubleshoot:

  1. Check the power status of the head strap
    Ensure the head strap has enough power.
  2. Check the connection status
  • Confirm that the head strap is fully plugged into the host interface (you should hear a “click” sound when it's securely connected).
  • Inspect the metal contacts of the interface for any oxidation or stains.
  • Try charging other USB-C devices to verify that the port is working properly. If it doesn't charge, please contact customer service for further assistance. If other devices charge fine, double-check that the head strap is fully connected to the host interface.

What should I do if the head strap battery drains quickly?

  • Battery life is influenced by factors such as the usage environment and application mode. We recommend avoiding prolonged use of high-power applications.
  • If the battery life is noticeably shorter than the official specifications, please reach out to customer support for assistance.

What if I encounter other problems?

For any other issues, please reach out to KIWI design customer service for further assistance.

K4 Comfort Strap

After wearing it for a long time, I feel like it's pressing on my head, pinching my face, or sliding off easily. How can I improve the comfort?

  1. Adjust the head strap angle: Try adjusting the strap angle up or down to find a better balance between front and rear comfort.
  2. Tighten the head strap: Use the rear knob or pull the adjustment strap to ensure a secure and snug fit.
  3. Add cushioning pads: For enhanced comfort, consider adding extra cushioning pads.

Does the K4 head strap include batteries?

The K4 head strap is the standard version and does not include batteries. If you require a battery-powered version, you can choose the K4 Boost (Elite) or H4 Boost (Halo) models.

What if I encounter other problems?

For any other issues, please reach out to KIWI design customer service for further assistance.

Comfort Strap（Mode number:Q31-2.1）

How can I improve comfort if the head strap is pressing on my head, pinching my face, or sliding off easily?

Follow these steps to enhance comfort:

  1. Adjust the head strap angle: Fine-tune the angle by adjusting it upward or downward to achieve a balanced weight distribution between the front and back.
  2. Tighten the head strap: Turn the rear knob or pull the adjustment strap to secure a snug fit on your head.
  3. Add cushioning pads: For extra comfort, consider using additional cushioning pads.

Are batteries included?

Batteries are not included with the head strap. If you prefer a model with batteries, you can purchase the battery-equipped version at our store.

How to deal with a broken head strap hinge in an emergency?

  1. Stop using it immediately: A broken hinge may cause the device to fall, so refrain from using it forcibly.
  2. Contact customer service: Reach out to KIWI design customer service with your order number and relevant pictures for assistance.

How to solve the problem of a head strap knob failure?

Follow these steps to troubleshoot the knob issue:

  1. Check the status of the knob:
    Inspect if the knob is obstructed by foreign objects (e.g., hair or dust).
    Use a cotton swab with a small amount of alcohol to clean the knob shaft.
  2. Perform a mechanical reset:
    Turn the knob to its maximum position and hold it for 5 seconds.
    Quickly rotate the knob back and forth three times for recalibration.
  3. Contact customer service:
    If the problem persists, please contact KIWI design customer service for further support.

What if I encounter other problems?

For any other issues, please reach out to KIWI design customer service for further assistance.

Audio Battery Strap

Q: After wearing it for a long time, I feel like it's pressing on my head, pinching my face, or sliding off easily. How can I improve the comfort?

  1. Adjust the head strap angle: Try adjusting the strap angle up or down to find a better balance between front and rear comfort.
  2. Tighten the head strap: Use the rear knob or pull the adjustment strap to ensure a secure and snug fit.
  3. Add cushioning pads: For enhanced comfort, consider adding extra cushioning pads.

What should I do if the head strap cannot be charged?

  1. Check the head strap's power status
    Make sure the head strap has sufficient battery power.
  2. Inspect the connection
    a. Ensure the head strap is fully plugged into the host interface (you should hear a "click" when it’s securely connected).
    b. Check for any oxidation or staining on the metal contacts of the interface.
    c. Test charging other USB-C devices to verify that the charging port is working. If other devices do not charge, please contact customer service for assistance. If other devices work, double-check that the head strap is properly connected to the host interface.

Q:What if I encounter other problems?

For any other issues, please reach out to KIWI design customer service for further assistance.

Battery Strap（Mode number:Q31-2.2U）

Q: After wearing it for a long time, I feel like it's pressing on my head, pinching my face, or sliding off easily. How can I improve the comfort?

  1. Adjust the head strap angle: Try adjusting the strap angle up or down to find a better balance between front and rear comfort.
  2. Tighten the head strap: Use the rear knob or pull the adjustment strap to ensure a secure and snug fit.
  3. Add cushioning pads: For enhanced comfort, consider adding extra cushioning pads.

What should I do if the head strap cannot be charged?

  1. Check the head strap's power status
    Make sure the head strap has sufficient battery power.
  2. Inspect the connection
    a. Ensure the head strap is fully plugged into the host interface (you should hear a "click" when it’s securely connected).
    b. Check for any oxidation or staining on the metal contacts of the interface.
    c. Test charging other USB-C devices to verify that the charging port is working. If other devices do not charge, please contact customer service for assistance. If other devices work, double-check that the head strap is properly connected to the host interface.

What should I do if the head strap charges slowly to charge?

To ensure efficient charging, use an adapter with a minimum output of 18W.

Is it normal for the headset to get hot? What can I do?

Slight heating during use is normal. However, if it becomes too hot, follow these steps:

  • Stop charging immediately.
  • Check if the ambient temperature is too high.
  • Make sure you are using the original or officially recommended charging equipment.

Q:What if I encounter other problems?

For any other issues, please reach out to KIWI design customer service for further assistance.