KIWI design Product Recall Information

Our Commitment to Safety & Compliance

At KIWI design, we prioritize product safety and regulatory compliance. We continuously monitor the quality of our products to ensure they meet or exceed European Union safety regulations, including the General Product Safety Regulation (GPSR) (EU) 2023/988.

If a product does not meet these safety standards, we will take immediate corrective action, including voluntary recalls if necessary.

Current Recall Status

📢 There are currently no active recalls for any KIWI design products.

In the event of a recall, we will provide full details on this page, including:

  • Affected product models
  • Potential risks
  • Instructions for customers

How to Check If Your Product Is Affected

If a recall is issued, you can verify whether your product is affected by:

✔ Checking the model number and batch code
✔ Reviewing official notifications in the RAPEX database
✔ Contacting KIWI design customer support for further assistance

What to Do If a Recall Is Issued

If your product is affected by a recall, we will provide clear instructions on the available options, including:

✅ Free replacement with an updated version of the product
✅ Full refund if you choose not to receive a replacement
✅ Safe disposal guidelines for affected products

Stay Updated on Product Safety

To receive real-time updates on product recalls, you can:

🔹 Bookmark this page and check back regularly
🔹 Subscribe to our safety notifications 
🔹 Follow KIWI design on our official social media channels

Contact Us

If you have any safety concerns or need assistance, please reach out to our support team:

📧 Email: customerservice@kiwidesign.com
📞 Phone: [Customer Service Number] (Monday–Friday, 9:00 AM – 6:00 PM CET)

📌 For official EU recall information, please visit the European Commission's RAPEX system: https://ec.europa.eu/safety-gate-alerts

Additional Information

EU Representative:
REPLAB SARL
99 Avenue Achille Peretti, 92200 Neuilly-sur-Seine, France
📧 Email: eurep@replab.cc

UK Representative:
EVATOST CONSULTING LTD
Office 101, 32 Threadneedle Street, London, United Kingdom, EC2R BAY
📧 Email: contact@evatost.com

Manufacturer:

Shenzhen Hongjiantou Technology Co., Ltd.
Room 1003-05, Jingxing Haishang Building, 91 Guiwan 3rd Rd., Nanshan St., Shenzhen, Guangdong, China 518000.
📧 Email:customerservice@kiwidesign.com

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KIWI design, the KIWI design logo, and "Make Things Better" are trademarks or registered trademarks of Shenzhen Hongjiantou Technology Co., Ltd. and/or affiliated companies in the United States or other countries. All other trademarks are the property of their respective owners.

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